Front Desk Clerk-Part Time

Caesars Entertainment•Reno, NV

13d•$16•Onsite

About The Position

Responsible for assisting guests with all aspects of hotel billing, billing requests, general information, and running all required reports. Also responsible for answering front desk incoming, administrative calls, and guest lines.

Requirements

Excellent communication skills with the ability to read, write and communicate verbally in English
Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel
Ability to understand and comply with all company and departmental rules, regulations, policies and procedures
Ability to establish and maintain effective working relationships with staff and Guests.
High School diploma or equivalent

Responsibilities

Runs referral/denial reports, leaves messages at appropriate rooms
Distributes a list of the rooms with outstanding balances, to the Manager on Duty (MOD)
Answers incoming calls within three rings and performs callbacks
Responsible for Non-Zero reports
Applies guest charges or comps to reservations and follows up with hosts to ensure guest services
Responsible for mail and fax distribution to the department
Responsible for the completion of all applicable credit card authorizations
Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
Handles all billing disputes for the guest, businesses, account tracking, posting credit cards and credit card refunds
Works with sales and group sales to make sure all billing inquiries are handled
Acts as a role model to other team members and always presents oneself as a credit to THE ROW and encourages others to do the same
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job-related duties as assigned