Front Desk Clerk-Part Time

Caesars Entertainment•Reno, NV

1d•$16

About The Position

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Hourly Rate: $16.00 JOB SUMMARY Responsible for assisting guests with all aspects of hotel billing, billing requests, general information, and running all required reports. Also responsible for answering front desk incoming, administrative calls, and guest lines. HOW YOU WILL CREATE THE EXTRAORDINARY Runs referral/denial reports, leaves messages at appropriate rooms Distributes a list of the rooms with outstanding balances, to the Manager on Duty (MOD) Answers incoming calls within three rings and performs callbacks Responsible for Non-Zero reports Applies guest charges or comps to reservations and follows up with hosts to ensure guest services Responsible for mail and fax distribution to the department Responsible for the completion of all applicable credit card authorizations Adhere to Payment Card Industry Data Security Standards (PCI Compliance) Handles all billing disputes for the guest, businesses, account tracking, posting credit cards and credit card refunds Works with sales and group sales to make sure all billing inquiries are handled Acts as a role model to other team members and always presents oneself as a credit to THE ROW and encourages others to do the same Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Performs other job-related duties as assigned WHAT YOU WILL NEED Excellent communication skills with the ability to read, write and communicate verbally in English Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel Ability to understand and comply with all company and departmental rules, regulations, policies and procedures Ability to establish and maintain effective working relationships with staff and Guests. High School diploma or equivalent ADDITIONAL REQUIREMENTS Work is performed in an office environment Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated Contact with staff and guests is necessary Position requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps) Ability to move freely and easily Requires constant sitting and standing Communication via use of telephone Frequent use of office equipment, such as computer, fax, calculator, and multi-line phone system Reaching up to 24 inches Ability to distinguish letters, numbers and symbols Hand/eye coordination and normal vision range with absence of color blindness GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS : Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS : Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed. TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

Requirements

Excellent communication skills with the ability to read, write and communicate verbally in English
Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel
Ability to understand and comply with all company and departmental rules, regulations, policies and procedures
Ability to establish and maintain effective working relationships with staff and Guests.
High School diploma or equivalent

Responsibilities

Runs referral/denial reports, leaves messages at appropriate rooms
Distributes a list of the rooms with outstanding balances, to the Manager on Duty (MOD)
Answers incoming calls within three rings and performs callbacks
Responsible for Non-Zero reports
Applies guest charges or comps to reservations and follows up with hosts to ensure guest services
Responsible for mail and fax distribution to the department
Responsible for the completion of all applicable credit card authorizations
Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
Handles all billing disputes for the guest, businesses, account tracking, posting credit cards and credit card refunds
Works with sales and group sales to make sure all billing inquiries are handled
Acts as a role model to other team members and always presents oneself as a credit to THE ROW and encourages others to do the same
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job-related duties as assigned