Front Desk Clerk- HVRW

Hotel Valencia Corp•San Antonio, TX

1d•Onsite

About The Position

Valencia Hotel Group is seeking outstanding talent to provide exceptional customer service as a Front Desk Clerk. This role is for individuals who are ready to be empowered to go above and beyond, offering warm and caring service to guests. The Front Desk Clerk will assist with reservations, answer inquiries, process payments, and maintain a clean and organized reception area, as well as handle phone calls effectively.

Requirements

High School Diploma, GED, or Accredited Courses
Ability to work in a fast-paced environment
Ability to handle pressure and deal with stressful situations
Strong verbal and written communication skills
Effective time management and problem-solving skills
Proficiency in operating computers and applications
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
TABC, Food handlers Certifications – required.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

Nice To Haves

Hotel Operations or Customer Service preferred

Responsibilities

Check guests into or out of the hotel.
Confirm credit and payment method at check-in.
Confirm full payment at checkout.
Communicate effectively with others.
Works productively with a team.
Effective multitasking skills.
Composure and patience under pressure.
Skilled in working with multiple computer programs.
Log all requests, confirm completion, and follow up.
Direct guests to daily functions within the hotel.
Initiate and monitor shift checklists for proper completion of tasks.
Provide effective communication to all departments of guest activity.
Respond to all guest needs and requests in a timely manner.
Effectively coordinate the relocation of guests when necessary.
Review PMS inventory and House Count for availability and rates.
Book reservations for day-of-arrival or future stays.
Balance and prepare individual paperwork for the closing of the shift.
Balance Bank daily.
Be thoroughly acquainted with all the hotel's promotional programs.
Run copies and charge guests as needed.
Send faxes, if needed, and charge guests as needed.
Run daily arrival report and mark registration cards for special requests.
Distribute packages and mail to guest services for delivery or inform guests of receipt.
Stock and clean the workspace for the next shift.
Distribute billing reports to hotel outlets.
Block groups, assist with making keys, and notify housekeeping.
Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc...
Prepare for all guest requests.
Operate tools and equipment within the office.
Handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Listen to, understand, and clarify concerns and issues raised by co-workers and guests.
Maintain regular attendance in compliance with the Hotel Valencia Riverwalk standards.
Maintain high standards of personal appearance, demeanor, and grooming, including wearing the proper uniform.
Comply at all times with Hotel Valencia Riverwalk Standards and regulations to encourage safe and efficient hotel operations.
Maintain cleanliness and organization in all work areas.
Display courteous behavior with guests and team members.
Report any unsafe conditions immediately.
Ensure hotel equipment is in proper working condition.
Perform any additional duties assigned by the supervisor.