Front Desk Clerk -Part Time (San Francisco)

MOSSER COMPANIES INC•San Francisco, CA

23d•$21 - $23•Onsite

About The Position

This position is a part-time role located at 545 O'Farrell St. San Francisco. The schedule is Sunday and Monday, 10:00am -6:30pm. The Front Desk Clerk - Property Management (Part Time) will provide high level of customer service to residents and other building guests. This will consist of, but not limited to, greeting customer, addressing inquiries, maintaining proper security, coordinating projects, and providing information to residents in the building. They will act as a liaison between vendors, residents, guests, service & property management teams.

Requirements

2+ years of experience in the hospitality industry working in a Concierge, Guest Services, Front Desk, Ticket Counter, Retail Services role or sales preferred
Strong communication skills with ability to provide direction, information, and instruction while engaging in quality conversation
Ability to communicate with all customers and tackle concerns with follow through
Previous customer service/admin work experience
Experience in Security and Safety Management
Basic knowledge of Microsoft Office Suite, including Excel, Word, Outlook
Demonstrate computer literacy.
Flexible schedule and positive attitude.
Ability to work weekends & evenings as needed
Communicate clearly and effectively in person, in writing, and on phone.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to lift and carry up to 50 lbs.
Must be able to listen and speak clearly on telephone.

Nice To Haves

Experience with Yardi / Rent Cafe is a plus.
Bilingual (Spanish / English) is a plus.

Responsibilities

Maintain a professional and welcoming atmosphere for all customers
Greet & monitor foot traffic
Establish positive working relationships with residents
Ensure controlled access of building & record visitor entry
Log, secure, and notify residents of packages
Patrol the building making sure all hallways are clean, neat, and presentable
Enforce community rules
Report any suspicious activity to authorities
Conduct outreach as needed for residents
Monitor video surveillance
Maintain proper signage in lobby and common areas
Field resident concerns or requests made in person and properly route to proper teams
Communicate clearly and effectively
Update log books accordingly
Fire Life Safety Monitoring