Overnight Front Desk Clerk-Carolina-Full Time

Pinehurst•Pinehurst, NC

1d•Onsite

About The Position

The primary purpose of this position is to be responsible for the efficient check-in/check-out of the guests in a positive, friendly manner. This role involves handling guest inquiries, resolving complaints, maintaining records, and acting as a cashier. The Front Desk Clerk must have a thorough knowledge of resort facilities, package plans, special promotions, and billing procedures. They are also responsible for answering telephones, knowing daily resort availability, and maintaining a professional appearance and demeanor at all times. This position may require working different shifts to accommodate business demands and ensuring work areas are kept clean and organized.

Requirements

High school diploma or general education degree (GED)
A minimum of 6 months related experience
Or an equivalent combination of education and experience.

Responsibilities

Efficiently and accurately check in/out guests through face-to-face verbal and written communications and computer.
Resolve guests’ complaints and problems in a positive, caring, and friendly manner.
Maintain appropriate records accurately.
Have a thorough knowledge of package plans, special promotions; understand breakdown of packages; know what specific charges and taxes apply to what parts of the package.
Be knowledgeable of all reports.
Act as cashier for guests; obtain bank; count and verify contents and audit.
Be able to direct guests to all resort facilities (Golf courses, Condos, Manor Inn, Holly Inn, Carolina Hotel, Beach Club, etc).
Understand all aspects of the resume book (group dates, billing instructions, arrival times, group VIPs, etc.).
Understand posting of all charges.
Answer telephone using guest name and how to transfer calls to other departments.
Know hours of operation of all outlets and facilities.
Know daily resort availability, due outs and arrivals.
Be aware of uniform regulations, be neat and professional looking at all times.
Present yourself in a congenial and pleasant way towards guests and other employees.
Realize it may be necessary to work different shifts each day to accommodate business demands.
Keep work areas clean and organized during scheduled work shifts.
Ensure interaction with guests is professional and ethical at all times.
Immediately report to the Front Desk Manager any attempt by outside vendors to solicit through the Front Desk.
Never accept from an outside vendor or distribute for an outside vendor any passes, discount coupons or other collateral.
Never accept any form of compensation from an outside vendor in return for recommending or promoting their business.
Ensure that the bank is secured and is not left unattended or open for access by others who are not approved to access the bank.
Responsible for accurately counting cash received and disbursed and for making accurate change when needed.