Front Desk Clerk-Commons-Commons at South Cumminsville

National Church Residences•Cincinnati, OH

2d•Onsite

About The Position

The Front Desk Clerk ensures the safety, security, and smooth operation of the building and its residents by following established policies and procedures. This role requires professionalism, strong customer service skills, and the ability to work collaboratively with team members and residents. The position is part-time, contingent-on-call, as needed, with 1st, 2nd, and 3rd shifts available. It is located at Commons at South Cumminsville in Cincinnati, Ohio. National Church Residences serves more than 46,000 seniors through its array of housing and health care services, driven by a vision to advance better living for 100,000 seniors by 2030. With over 360 communities across the U.S., it is the nation's largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. The organization also offers residential senior communities, home and community-based services, and permanent supportive housing for the formerly homeless and disabled. National Church Residences believes in finding, recruiting, developing, and rewarding talent, hiring individuals with the greatest potential and providing them with the resources to do their best work and grow.

Requirements

High School Diploma or GED.
Minimum of 1 year of relevant work experience.
Commitment to the mission and philosophy of NCR and Supportive Housing.
Strong customer service skills; detail-oriented and able to follow procedures.
Basic math and analytic skills.
Conflict mediation and negotiation skills.
Knowledge of crisis prevention, intervention, and resolution techniques.
Ability to work professionally, independently, and in a team environment.
Understanding of the needs of low-income and homeless individuals.

Responsibilities

Monitor lobby traffic and ensure all guests check in/out with proper identification.
Conduct periodic inspections of common areas and report hazardous conditions.
Log incidents and occurrences during shifts.
Follow all desk procedures outlined in the manual.
Accept, record, and account for rental payments.
Sort and distribute mail in a timely manner.
Submit maintenance requests in the system, report emergency requests to Maintenance.
Maintain a clean, professional lobby environment (business casual attire required).
Maintain professional boundaries with residents and staff, no personal involvement.
Communicate effectively, both orally and in writing, with residents and colleagues.
Attend all required meetings and court appearances.

Benefits

Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family.
Healthcare Flexible Spending Account or Employer funded Health Savings Account.
Fertility & Family Building Support, Weight Management, and Chronic Condition Support.
Parental Leave paid at 100% for four weeks.
Dental & Vision coverage for you and your family with Nationwide providers.
Company provided Life & ADD insurance and Disability coverage.
Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage.
Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking.
Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
Reimbursement for Tuition expenses.
Paid Time Off (PTO) and 9 paid Holidays.