PART TIME Front Desk Clerk - Open Availability Required

Concord Hospitality Enterprises • Smyrna, TN

2d • Onsite

About The Position

This is a part-time Front Desk Clerk position requiring open availability. The role involves assisting guests efficiently, courteously, and professionally, maintaining high service standards, and addressing guest concerns promptly. Responsibilities include handling guest charges, payments, mail, and messages, staying informed about hotel offerings, and communicating feedback. The position requires quick responses to calls and visitors, and full knowledge of hotel safety and emergency procedures.

Requirements

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED