101003 - Front Desk Clerk

Valencia Group•College Station, TX

13d•Onsite

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. CAVALRY COURT & THE GEORGE is located in COLLEGE STATION, TEXAS and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY: Responsible for checking guests in and out accurately and courteously Shift Requirements: weekdays and weekends, 7am-3pm, 3pm-11pm, some mid shifts depending occupancy levels Physical Requirements: Standing/Walking : Constantly. At front desk on tile or carpet Crouching (Bend at knees) : Frequently. When getting supplies from cabinets, picking things up form the floor, and loading the computer printer with paper Stooping (Bend at waist) : Moderately. Getting keys, supplies, and doing paperwork on the front desk Twisting (knees, waist, neck) : Constantly. When working with several people at once; watching for guests; retrieving material Reaching (overhead/extension) : Constantly. Passing materials to guests over the front desk counter Handling/Grasping : Constantly. Handing telephones, folios, files, fares, supplies, keyboards, grasping, pens, telephones, and credit card. Pushing/Pulling : Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs Lifting/Carrying : Average frequently 5 lbs. Maximum weight occasionally 20 lbs Working Environment: Interior of hotel, in climate-controlled office environment Exterior of hotel with exposure to weather conditions

Requirements

Excellent customer service skills
1 year of previous experience in hotel setting as front desk agent preferred
2 years of previous customer service experience
Strong English communication and organizational skills
Must be available to work mornings, nights, weekends and holidays
Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs

Responsibilities

Check guests in and out in a friendly manner
Become proficient in Hotel Operating System, Key system, and phone system
Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rules
Maintains a friendly, cheerful and courteous demeanor at all times.
Provide friendly assistance in answering questions and offering information to guests
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
Maintains good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging employees to provide guests with timely and efficient service
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
Update information in the computer system as needed
Follow checklist for required duties and timeliness.
Complete all opening and closing duties.
Act as Manager on Duty when necessary
Communicate with all other departments to fulfill guests’ needs
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Attend required meetings
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Report unsafe conditions to your supervisor immediately
Assure all safety and security policies and procedures are adhered to
Maintain hotel equipment in proper working conditions
Any other duties assigned by your immediate supervisor