grave available

Treasure Bay LLC•Biloxi, MS

1d•Onsite

About The Position

Responsibilities include providing exceptional guest service by performing all functions of the front desk in a timely & accurate manner. Must be able to obtain a Mississippi Gaming License.

Requirements

Must be able to obtain a Mississippi Gaming License
High School Graduate or equivalent
Excellent oral and written communication skills
Computer experience with Windows, Word and Excel
Stand
Walk
Bend
Reach
Read
Write
Eye to hand coordination
Depth perception
Effective verbal communication
Strong math skills
Excellent organizational skills

Responsibilities

Performing all job duties of a guest service representative and a hotel supervisor
Evaluating all guest service representatives for 90 day and annual evaluations
Conducting quarterly meetings with the crew
Handling any guest or crewmember complaints/issues
Reconciling third party bookings at the end of each month
Tracking call log data
Tracking weekly productivity
Interviewing and hiring new clerks
Training all new hires and creating training booklets
Department orientation with new hires
Reviewing the schedule
Assisting front desk when needed
Assisting marketing with upgrades and room blocks
Ensuring that all guest service representatives are consistent in maintaining guest service standards
Performing any other duties as assigned by the supervisor