Front Desk Clerk - MGM National Harbor

MGM Resorts • Oxon Hill, MD

72d • $19 • Onsite

About The Position

As a Front Desk Clerk, you'll manage the reception area, greeting visitors, handling incoming calls, and performing basic administrative tasks. You'll deliver warm welcomes and personalized service that turns every stay into a memorable experience.

Requirements

• High School Diploma, GED or equivalent.

Nice To Haves

• Prior front desk or face to face guest service experience preferred.
• Prior cash handling experience preferred.

Responsibilities

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics.
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs.
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Healthcare, financial, and time off benefits (for eligible employees).
• Free meals in our employee dining room.
• Free parking on and off shift.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees