Front Desk Clerk-Commons at Grant

National Church Residences•Columbus, OH

1d•Onsite

About The Position

The Front Desk Clerk is responsible for maintaining the safety, security, and orderly operation of the building while providing professional, courteous service to residents, guests, and staff. This role follows established policies and procedures and takes direction from site leadership.

Requirements

High School Diploma or GED required
Minimum of one (1) year of recent work experience
Ability to work an eight-hour shift with access to kitchen and restroom facilities

Nice To Haves

Commitment to NCR’s mission and the Supportive Housing philosophy.
Strong customer service, organizational, and multitasking skills.
Effective verbal and written communication skills.
Basic math and analytical ability.
Ability to manage conflict, de-escalate situations, and maintain professional boundaries.
Understanding of low-income and homeless populations and crisis intervention techniques.
Ability to work collaboratively in a team environment and act professionally at all times.

Responsibilities

Monitor lobby traffic and ensure all guests sign in/out, provide proper identification, and follow building policies.
Maintain alertness at all times and accurately document incidents and activities during each shift.
Accept and properly account for rental payments.
Sort and distribute mail in a timely manner.
Conduct routine inspections of common areas and maintain a clean, professional lobby appearance (business casual attire).
Submit and track maintenance work orders; report emergencies immediately to Maintenance.
Report hazardous conditions or emergencies to management and document accordingly.
Attend required meetings and court appearances as scheduled.
Ensure desk coverage by coordinating shift coverage for absences; remain on duty until coverage arrives.
Notify the Assistant Manager at least four (4) hours in advance if unable to report to work.
Travel between and provide coverage at multiple buildings as needed; reliable transportation required.
Adhere to scheduling rules, including no more than two consecutive shifts within a 24-hour period.
Communicate effectively and respectfully with residents, visitors, and staff.
Maintain professional boundaries at all times; personal involvement with residents or staff is prohibited and may result in immediate termination.
Submit time-off requests at least two (2) weeks in advance in accordance with NCR HR policies.
Arrive on time with no more than a five-minute grace period.
Answer phones within 1–3 rings using a professional greeting.
Accurately record phone messages with required details (staff only).
Buzz in residents, visitors, and staff within 1–3 seconds.
Sort and distribute mail within 20–45 minutes of receipt.
Use courteous language in all interactions (e.g., “please,” “thank you,” “how may I help”).