CCR-Care Coordinator
About The Position
Front Desk Care Coordinator – Country Hills Physiotherapy, a Lifemark Health Group clinic, is seeking a passionate and dedicated individual to join their team. This role focuses on fostering strong relationships between the clinic and its customers (patients, staff, funders, referral sources) by providing efficient administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service. The position involves all aspects of patient intake, data entry, phone management, outbound calling, handling faxes and emails, invoicing, and payments. Lifemark Health Group is Canada's premier, largest, and most comprehensive healthcare management organization, believing that when you move better, you feel better.
Requirements
- High School Diploma or equivalent required
- Strong organizational and multitasking skills in a fast-paced environment
- Excellent communication (verbal and written) and customer service skills
- Proficient in computer systems, including Microsoft Office Suite
- Flexible, adaptable, and responsive to changing priorities
- Ability to work both independently and collaboratively as part of a team
Nice To Haves
- Post-secondary education in Medical Office Administration or related field is an asset
- Previous experience with EMR/Case Management systems considered an asset
- Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset
Responsibilities
- Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries
- Coordinate accurate patient intake and maintain up-to-date records throughout treatment
- Assist patients with completing documentation to ensure accuracy and completeness
- Schedule appointments and manage patient records efficiently
- Collect payments at time of service and submit insurance claims to third-party funders
- Perform data entry and billing in accordance with clinic procedures
- Manage incoming and outgoing communications, including mail, courier, and fax
- Provide administrative support to the Care Coordinator Manager and Clinic Director
Benefits
- Opportunity to work with a multi-disciplinary team of clinicians
- Satisfaction of being on a driven team
- Supportive and collaborative administrative team
- Positive and comforting work environment
- Opportunities for growth within a national company
- Nationally recognized brand with a strong digital presence
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
