Front Desk/Bar Supervisor

AC Hotel Portland Lake Oswego • Lake Oswego, OR

7d • Onsite

About The Position

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Bar Supervisor, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty. Your role is to ensure our guests enjoy a quality food and beverage experience that will allow them to lift their glass and cheers to a successful stay. Your ability to operate in a fast paced environment while engaging in meaningful conversation with our guests will support our mission of building guest loyalty.

Requirements

• Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience.
• Strong verbal and written communication skills.
• Able to read, write, type and use basic technology.
• Must be able to stand for an entire shift.
• Must be able to lift at least 25 pounds.
• Must be able to obtain a Food Handler’s Permit and Alcohol Server’s Permit.
• Applicants must be available to work evenings, weekends and holidays.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously during all shifts.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Serve guests in the bar, restaurant and room service attentively and efficiently.
• Mix ingredients to prepare cocktails and other drinks. Serve wine, beer and non-alcoholic beverages. Serve food prepared in the restaurant as needed.
• Offer both flexibility and creativity to meet guest requests.
• Complete guest orders and accurately collect payments.
• Clean and wash bar ware, utensils and bar area. Restock and prep bar items as needed.
• Assist with quality, cleanliness and organization of the bar, restaurant and kitchen.
• Assist with inventory, ordering and receiving of all food and beverage items.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Benefits

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed