Front Desk Attendant (Weekend & Evenings)

Oak Lawn Park District • Oak Lawn, IL

12d • Onsite

About The Position

The front desk attendant is responsible for those tasks necessary to run daily office operations. The front desk is the information center for the Ice Arena, and attendants are required to provide information for patrons and employees. Front Desk attendants will answer phones, take money (for admissions to open skate, rat hockey, and other special events), and accept and complete registration for all Park District programs.

Requirements

• Excellent skills in regards to Customer focus and relationship building
• Excellent Communication Skills
• Computer skills including basic knowledge of Microsoft Word and Excel
• Phone skills
• Money management skills
• Problem solving skills
• Strong organizational habits
• Must be able to work independently with little or no supervision
• Ability to use RecTrac registration and POS software, along with familiarity with Word and Excel
• Must have CPR/1st Aid/AED certification or be willing to obtain certification within 3 months
• Employee must have the ability to follow and give directions
• Employee must use good judgment to assess order and importance of tasks
• Employee must possess time management and organization skills to effectively perform his/her job
• Employee must have ability to make judgments with respect to confidentiality of information and problem solving
• Employee must use good safety awareness and judgment in all aspects of this position
• Must have ability to support and work toward the Mission Statement and Goals and Objectives of the Oak Lawn Park District.

Responsibilities

• Provides excellent customer service at all times
• Opens, closes, or works middle shifts in the office
• Answers all calls, either relating to general information or calls going to management
• Provides information and answers questions for walk in patrons
• Is responsible for all cash control in the front office during their shift
• Has general knowledge of all Park District facilities, programs, and other information or where to find that information
• Registration responsibilities include assisting patrons with registration forms, entering transactions in the RecTrac system, and completing all paperwork in regards to cash control and deposits
• Follows all Oak Lawn Park District safety procedures
• Assist in cleaning of office and other areas as needed
• Attend all mandatory park district trainings
• Help with other Ice Arena and Park District special events such as Ice Shows and holiday events.
• To react well during emergency situations
• Assist with tasks that are not necessarily in the job description

Benefits

• Part-time employees receive 25% off general programs with the exception of PDNA, contracted, trips, and private lessons.
• Opportunity to use our fitness facilities at the Community Pavilion and the Racquet, Fitness and Gymnastics Center free of charge.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed