Front Desk Attendant - Sportime Pickleball Armonk & Yorktown Clubs

Sportime Clubs, LLC • Armonk, NY

71d • $18 - $18 • Onsite

About The Position

SPORTIME is seeking a Front Desk Attendant to oversee front desk operations and assist members and prospects. The role involves greeting members, ensuring a 5-star member experience, and managing various front desk functions. This position is part-time and requires availability for weeknights and weekends at both the Armonk and Yorktown clubs.

Requirements

• High school Diploma or equivalent
• Demonstrated knowledge of SPORTIME programs, services, policies and procedures
• Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
• Excellent guest service skills
• Solid computer skills (Microsoft applications) a MUST
• Ability to listen to and understand information
• Ability to communicate verbally and in writing so that others will understand
• Ability to work under pressure
• Ability to multi-task
• Ability to keep information confidential
• Ability to develop constructive and cooperative working relationships with others and maintaining them over time.

Responsibilities

• Establish and maintain 5-star rapport with all members and guests.
• Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc.
• Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail.
• Responsible for ensuring closing procedures are followed each night.
• Monitor towel supply (laundered, dried, replenished).
• Maintain a neat and well-stocked work area.
• Assist with courtesy calls and balance due.
• Answer incoming telephone calls and transfer them to the appropriate party.
• Schedule court reservations and private lessons.
• Develop and maintain cooperative work relationships with others.
• Complete daily reports and any special projects as assigned.

Benefits

• Complimentary Sportime membership
• Complimentary or discounted use of club facilities (tennis, fitness, sports)
• Discounts on retail and other purchases
• 401k Plan with employer match (eligibility after one year of service, 1000 hours worked, and over 21 years old)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED