Front Desk Operations - Desk Attendant II

Associated Students, CSUF•Fullerton, CA

2d•Onsite

About The Position

Under the supervision of the Member Services Coordinator, the Front Desk Attendant assists in the general operations of the Student Recreation Center (SRC) front desk. This is a part-time position (20 hours/week) with expected hours during business hours, Monday through Friday, 8 a.m. to 5:00 p.m. The pay rate is $16.90 per hour.

Requirements

Must be a currently enrolled California State University Fullerton student in good academic standing.
Must obtain a nationally recognized First Aid/CPR/AED Certification (American Red Cross preferred) – within 30 days of employment.
Must complete: Bloodborne Pathogens, Campus Health and Safety Requirements, CSU’S Discrimination Harassment Prevention Program, Data Security and FERPA, Gender Equity and Title IX, Injury and Illness Prevention Program (IIPP), First Aid/CPR/AED within 30 days of hire.

Responsibilities

Answer telephone, walk-in inquiries, and emails regarding programs and services offered in the Student Recreation Center, and respond to general inquiries.
Process and book all registrations per established procedures (memberships, personal training, programs).
Check in/out equipment.
Ensure all guests/visitors are checked in and given an ID badge per established procedure.
Adhere to all policies in the Front Desk Manual.
Assist in the maintenance, update and revision of filing systems, forms and reports used in the operation of the department.
Promote a positive image of the SRC and its many programs and services by keeping current on all areas of the recreation department.
Responsible for preparing accident, missing item and incident reports as required, and contacting appropriate University personnel in case of emergencies within the necessary time frame.
Must maintain strict adherence to the safety procedures and attend all safety meetings as scheduled.
Must attend and participate in mandatory training.
Establishes and maintains working relationships with various A.S. and University departments.
Ensures all operations are conducted with safety of customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies.
Reports accidents to supervisor and reviews changes required to avoid reoccurrence.
Reports maintenance problems and/or broken and unsafe equipment to the appropriate party or supervisor immediately.