Front Desk Attendant - Night Auditor (Part-Time)

Major League Baseball•Vero Beach, FL

35d•Onsite

About The Position

Jackie Robinson Training Complex is looking for a Front Desk Attendant (Night Auditor) to serve as hotel guests’ overnight point of contact, managing all aspects of their accommodations. The major purpose of this role is to complete the night audit process in the property management system and provide exceptional customer service to overnight guests. As the primary representative on-site during overnight hours, this role is also responsible for ensuring guest safety, security, and hotel readiness for the upcoming day.

Requirements

1+ years of hotel front desk or relevant guest service experience preferred
Previous experience with cash handling, balancing, and drawer reconciliation
Experience with Opera Cloud Hotel Property Management System highly preferred
Outstanding verbal communication, interpersonal, and customer service skills
Strong problem-solving abilities with high attention to detail and strong organizational skills
Self-motivated with the proven ability to work independently with minimal overnight supervision
Proficiency in operating standard office equipment and software
Ability and willingness to work irregular hours, including overnight shifts, weekends, and holidays

Responsibilities

Warmly welcome guests and deliver superior guest service to ensure maximum satisfaction throughout their stay
Manage all check-in, check-out, payment processing, and reservation input accurately and efficiently
Provide detailed information regarding hotel amenities, policies, services, and surrounding points of interest
Act as the liaison between guests and support departments (Housekeeping, Maintenance, etc.) to ensure swift resolution of guest requests
Professionally handle, address, and resolve guest complaints or issues during overnight hours
Perform general administrative tasks, including answering and routing phone calls, monitoring and forwarding emails, and distributing guest mail and packages
Maintain updated booking and payment records, balance daily financial transactions, and process merchandise sales
Run and verify the end-of-day auditing process within the Property Management System (PMS)
Immediately report any safety hazards, accidents, or injuries to management in compliance with property protocols
Perform other duties as assigned by the Hotel Operations and Guest Services Coordinator