Front Desk Attendant / Lifestyle Assistant

Castle Group•Bonita Springs, FL

5h•Onsite

About The Position

The Front Desk & Lifestyle Attendant is responsible for the professional, effective, and efficient handling of all residents’ requests and needs upon entering the community or building. The Front Desk & Lifestyle Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.

Requirements

High school diploma or equivalency required.
Effective written and verbal communication skills.
Excellent customer service skills including strong conflict resolution and de-escalation techniques.
Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.
Ability to lift 30lbs. following appropriate safety procedures.
Ability to work in an upright standing position for long periods.
Ability to walk and climb stairs.
Ability to easily navigate the property/building as required to meet the job functions.
Extensive use of fingers for typing and visual use of the computer monitor.
Ability to handle, grasp, and feel objects and equipment.
Ability to reach with hands and arms.
Ability to repeat various motions with wrists, hands, and fingers.
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Ability to stoop and bend.

Nice To Haves

1+ years of administrative or hospitality experience preferred.
Multiple language fluency is desirable but not necessary.

Responsibilities

Greets residents/guests upon entry, and respond to requests, questions, and any other needs.
Documents issues or transactions as needed.
Develop an understanding of Association policies and requirements.
Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed.
Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed.
Tracks activity logs and incident reports, records, and forms for the Property Manager’s daily review.
Escalates concerns and issues to the Property Manager for immediate resolution when necessary.
Ensures all safety precautions and procedures are followed while performing duties.
Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable.
Assist with Resident 101 questions at the front desk.
Process Key Fobs and Vehicle barcodes, ticket sales, and other daily transaction at the front desk.
Weekends and holidays will be required.
A community uniform / dress code will be required.
Assist with special events, event prepartions, and logistics.
Other duties and responsibilities as assigned.