Front Desk Associate

Colorado ENT and Allergy•Colorado Springs, CO

6d•Onsite

About The Position

Our physicians and staff at Colorado ENT & Allergy are widely regarded as the best in the fields of ENT, Allergy, Asthma, Immunology, and Audiology. We have been taking care of patients in Southern Colorado since 1995. Credentialed with all three hospital systems in the greater Colorado Springs region. Colorado ENT & Allergy is your leader in the latest technology and clinical research. Colorado ENT & Allergy is known throughout Colorado as trusted experts who deliver highly skilled compassionate care. Job Summary We are seeking a dynamic Front Desk Associate to join our team! This position is primarily responsible for greeting patients, check-in/check-out procedures, making patient follow-up appointments and the maintaining of patient demographic and insurance information as well as the handling of patient payments.

Requirements

High School diploma or GED, One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Experience in medical office preferred.
Experience with multi-line telephone operating system preferred.
Ability to provide excellent customer service.
Ability to commit to established work schedule and being punctual.
Strong professional, interpersonal and relationship building skills.
Strong problem solving and time management skills.
Strong oral and written skills.
Demonstrated ability to be adaptable and dependable.

Responsibilities

Greets all patients.
Set standard for first direct impression and level of service provided by CENT&A.
Check patients in according to departmental protocol.
Update demographic and insurance information.
Schedules follow-up appointments for patients and in-office testing as requested by all departments.
Responsible for handing out and providing explanation of Prep sheets for various special testing's available in office.
Checks-out patients and posts charges and payments to patient account.
Handles patients' inquiries on all forms, balance inquires and assists patients with electronic and /or paper documents when needed.
Balances cash drawer at the end of each day and notifies front desk supervisor of any discrepancies. Reconciles cash drawer daily by printing reports as directed by supervisor.
Complies with all regulatory requirements such as OSHA, HIPAA, Compliance and other requirements that may be mandated.
Patient co pay collections in addition to past due payments