Front Desk Associate
About The Position
The Front Desk Associate is a key individual in achieving the goals and quality standards of the Inn. As such, the Associate will need proficient skills in communication, sales, guest relations and computers. As a team player you will assist in reaching monthly sales goals and maintaining procedural compliance. Flexibility is a must with scheduling as well as assisting other departments to ensure complete guest satisfaction. Time management and the ability to multi-task are necessary as projects will be assigned and you will need to ensure all daily duties are carried out.
Requirements
- Proficient skills in communication, sales, guest relations and computers.
- Ability to work as a team player.
- Flexibility with scheduling.
- Time management skills.
- Ability to multi-task.
- Knowledge of the Inn’s layout of rooms, amenities and local attractions.
- Knowledge of TCMF “LATE” method for addressing customer issues.
- Professional, courteous, and personable phone etiquette.
- Adherence to policies regarding keys, cash, and guest information.
- Understanding of guest privacy importance.
- Willingness to attend all mandatory meetings and training.
Nice To Haves
- Assisting other departments as needed (i.e. this may include making beds, fixing toilets etc.)
Responsibilities
- Perform all duties related to guest reservations, check-in & out guests, in-house guest requests, following shift check lists, answering telephones, guest concierge needs, security of property, etc.
- Follow assigned shift procedures and complete them in a timely manner to ensure that the highest standards of hospitality are achieved.
- Address all customer issues immediately using TCMF “LATE” method.
- Assist other departments as needed (i.e. this may include making beds, fixing toilets etc.)
- Be proactive in selling while meeting the customers’ needs.
- Up-sell rooms and packages at every opportunity.
- In depth knowledge of the Inn’s layout of rooms, amenities and local attractions.
- Adhere to all Inn safety procedures and policies.
- Accuracy on all reservations is a must and should be verified.
- Phone etiquette should be professional, courteous and personable.
- Adhere to policies regarding keys, cash and guest information to guarantee security.
- Guest privacy is of the highest importance.
- Attend all mandatory meetings and training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
