Front Desk Associate

Planet Fitness•Hilton Head, SC

7h•Onsite

About The Position

At Planet Fitness, our purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all. In our clubs, that comes to life every day through the welcoming experience we create for our members and the way our team members support one another. Breaking Boundaries Together is how we bring our employee experience to life. It means creating a workplace where people can be themselves, feel supported, continue to grow and achieve more together than they could alone. Guided by our PLANET Principles, we put people first, lead with excellence, act with authenticity and integrity, embrace change and thrive together. When you join Planet Fitness, you become part of a welcoming, energetic team that has fun, supports one another and takes pride in creating an environment where everyone feels like they belong. Creating a great member experience starts the moment someone walks through our doors. You enjoy connecting with people, bring positive energy to your interactions and take pride in making members and guests feel welcomed, supported and part of the Planet Fitness community.

Requirements

6-12 months of experience in a customer service environment is preferred
Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency

Nice To Haves

Bring a positive and upbeat attitude
Have a passion for delivering an exceptional experience to members, guests and fellow team members
Enjoy connecting with people and helping everyone feel welcome and comfortable
Are punctual, reliable and dependable
Approach interactions with kindness, patience and a genuine desire to help others
Communicate clearly, listen well and respond with empathy
Act with integrity and treat everyone around you with respect
Take pride in your work and contribute to a clean, welcoming and positive club environment
Work well as part of a team and are ready to step in and support others
Learn quickly and apply what you’ve learned through online and hands-on training

Responsibilities

Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Resolve member concerns and escalate to a Manager as needed.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).