Full Time Staybridge Suites Front Desk Associate

DELCO DEVELOPMENT LLC • Mount Laurel Township, NJ

8h • $0 - $17 • Onsite

About The Position

The Front Desk Associate is responsible for welcoming guests, managing check-ins and check-outs, assigning rooms, and providing essential hotel information. This role involves handling phone calls, assisting guests with various requests, maintaining accurate records, processing payments, and resolving guest concerns. The associate will also support overall hotel operations and assist other departments as needed, upholding hotel brand standards and a commitment to guest satisfaction.

Requirements

• Strong communication and customer service skills
• Ability to multitask and work independently in a fast-paced environment
• Professional appearance and positive attitude
• Basic computer and phone skills
• High school diploma or equivalent preferred

Responsibilities

• Welcome guests with a professional and friendly demeanor
• Check guests in and out efficiently while verifying reservations and payment methods
• Assign rooms, issue room keys, and provide hotel information
• Answer phone calls and respond to guest questions and requests promptly
• Assist guests with reservations, directions, local recommendations, and concierge-style services
• Maintain accurate guest records and process payments
• Handle guest messages, packages, lost and found items, and special requests
• Resolve guest concerns professionally and escalate issues when necessary
• Support overall hotel operations and assist other departments as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED