Front Desk Associate

Coastal Health•Yulee, FL

2d•Onsite

About The Position

Coastal Health is a leading provider of quality healthcare services, dedicated to offering exceptional care and a supportive work environment. We are currently seeking a motivated and career-oriented Front Office Check-In / Check-Out Representative to join our team! The Front Office Representative plays a key role in ensuring a positive patient experience by managing check-in and check-out procedures, scheduling appointments, collecting payments, and maintaining accurate patient records and accounts.

Requirements

High School Diploma or equivalent.
Minimum 1 year of experience in a medical office or healthcare setting.
Strong customer service skills.
Strong communication skills.
Ability to multitask.
Ability to stay organized in a fast-paced environment.
Proficient in scheduling software.
Proficient in word processing software.
Proficient in general office software.
Professional demeanor.
Team-oriented mindset.
Strong attention to detail.
Strong time management skills.
Flexibility.
Reliability.
Telephone Skills.
Organization.
Quality Focus.
Team driven attitude.
Ability to work in a fast-paced environment.
Reliable transportation.

Nice To Haves

Minimum 1-3 years experience in the medical field

Responsibilities

Greet and assist patients and visitors in person and over the phone, providing excellent customer service.
Schedule appointments efficiently to optimize provider availability and treatment room use.
Monitor patient flow and communicate delays to providers when necessary.
Answer patient inquiries and help ease anxieties, maintaining a calm and welcoming reception area.
Maintain and update patient records and accounts with accurate personal and financial information.
Collect co-pays, balance, and assist with billing and credit policies as needed.
Maintain office supplies and equipment by monitoring inventory and ordering as necessary.
Assist during patient emergencies by following established protocols.
Ensure patient privacy and confidentiality are always maintained.
Follow office policies and procedures, and recommend improvements where applicable.
Collaborate with team members to support overall office efficiency and patient satisfaction.