Front Desk Associate | Huntington DoubleTree
About The Position
The DoubleTree by Hilton Huntington is seeking a Front Desk Associate to join their team. This role involves providing superior guest services, including courteously and efficiently checking guests in and out, processing payments, and offering information and services in a friendly, professional manner. The associate will also handle guest complaints to ensure satisfaction, manage check-ins and check-outs according to hotel requirements, adhere to payment and cash handling policies, generate daily reports, and resolve discrepancies with Housekeeping. The position requires flexibility to work varied shifts, including weekends and holidays.
Requirements
- High school graduate or equivalent
- Minimum one year customer service experience
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Nice To Haves
- Previous hotel experience preferred
- Computer experience preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Responsibilities
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
- Process all payments according to established hotel requirements
- Provide information and services to any guest or visitor in a friendly, professional manner
- Handle guest complaints ensuring guest satisfaction
- Process all check-ins and check-outs according to established hotel requirements
- Adhere to payment, cash handling and credit policies/procedures
- Generate, print, and distribute daily reports to designated departments/personnel
- Resolve discrepancies on the room status report with Housekeeping
- Other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
