Front Desk Associate (Bilingual required)

Alcoholics Anonymous World Services•New York, NY

1d•$55,000•Onsite

About The Position

Founded in 1935, Alcoholics Anonymous World Services (AAWS) is a 501(c)3 non-profit organization and an international fellowship of people who have had a drinking problem. The Alcoholics Anonymous fellowship is nonprofessional, self-supporting, multiracial, apolitical, and available almost everywhere. The General Service Office (GSO) in the Morningside Heights neighborhood of New York City employs approximately 97 people and serves over 1.3 million members in the U.S. and Canada. The mission at the GSO is to support carrying the message of Alcoholics Anonymous to the still-suffering alcoholic by providing services to A.A. members, groups, and others; publishing and distributing A.A. literature, preserving A.A. history, and sharing A.A.’s collective experience. The team is mission-driven and supportive. The Front Desk Associate is the first point of contact for all visitors and calls coming into the General Service Office of Alcoholics Anonymous. This role is responsible for providing exceptional customer service and promoting a positive atmosphere by managing front desk operations and ensuring calls, visitors, and correspondence are properly directed. The person in this role must possess a warm, welcoming, and positive attitude as an ambassador for GSO, demonstrate patience and good listening skills, and be dependable and reliable. This opportunity is ideal for someone bilingual English/Spanish with customer service and/or hospitality experience who wants to be an important part of a mission-driven organization.

Requirements

Excellent ability to communicate in English and Spanish is required.
Exceptional verbal communication and listening skills.
Outstanding customer service, communication, interpersonal and organizational skills.
Proficiency in Microsoft Word, Excel and Outlook.
Ability to work independently and under pressure.
Ability to multi-task and manage competing priorities.
Excellent time management skills.
Associate degree or relevant studies or relevant practical experience.
2 to 5 years prior experience in reception, hospitality, or front desk management required.
Bilingual English/Spanish is required.

Nice To Haves

Ability to communicate in French is a plus.
Knowledge of NetSuite preferred.

Responsibilities

Warmly greets all callers and visitors to the GSO providing them with guidance and general information.
Provides excellent hospitality to all visitors, letting them know how long the wait might be if they are waiting for someone, providing a name tag, and seeking out other ways to improve their experience.
Manages heavy call volume with patience and helpfulness providing information and referring calls to the appropriate department.
Manages daily call logs and reports monthly totals to the department manager.
Upkeeps the GSO lobby neat and clean with supplies stocked.
Monitors women’s restroom supplies and refills when needed, keep stock at front desk and alert Facilities Manager when running low.
Assists the Member Services team with processing literature orders and credit card contribution, and entering and updating group records as needed.

Benefits

Outstanding health benefits including majority employer paid medical, dental and vision
Employer-funded health reimbursement account
Long- and short-term disability
Life insurance is provided at no cost to our employees.
Generous paid time off including 3 weeks of vacation to start
10 sick days
Personal days
Paid holidays
403(b) plan with up to 7.5% employer contribution (available after 12 months of employment)
Tuition reimbursement program (available after 12 months of employment)
Salary continuation program (available after 12 months of employment)