Sales Associate / Customer Service Representative

WellBiz Brands • Cary, NC

4d • Onsite

About The Position

Join the Drybar Team! At Drybar, our philosophy is simple: focus on one thing and be the best at it. For us, that’s blowouts. As our tagline says: No cuts. No color. Just blowouts. We’re looking for a friendly, energetic, and customer-focused Front Desk Associate to be the first point of contact for our guests and help create the exceptional Drybar experience our clients know and love. If you thrive in a fast-paced environment, love connecting with people, and take pride in delivering outstanding service, we’d love to meet you!

Requirements

• Open availability is required
• 1+ year of experience in a fast-paced, customer-service-focused environment, such as: Sales Associate, Retail Sales Associate, Customer Service Representative, Store Associate, Salon Associate, Or a similar customer-facing role
• Previous point-of-sale (POS) system experience strongly preferred
• High school diploma or equivalent
• Ability to work comfortably and effectively at a sustained, fast pace
• Strong problem-solving and troubleshooting skills
• A proven track record of delivering exceptional customer service
• Ability to multitask with ease and stay organized in a busy environment
• Comfortable standing and/or walking for the duration of 6–8 hour shifts
• Technical ability and confidence using point-of-sale systems and other front desk technology
• Strong judgment and resourcefulness when resolving client or front desk issues
• Ability to remain professional, positive, and composed under pressure

Nice To Haves

• Previous salon or spa experience is a plus, but not required

Responsibilities

• Create a warm, welcoming experience for every client from the moment they arrive
• Manage appointments, check-ins, check-outs, and transactions
• Operate the point-of-sale system accurately and efficiently
• Answer questions and help clients with their needs
• Resolve issues using sound judgment, available resources, and strong problem-solving skills
• Support retail sales and help clients discover products that complement their Drybar experience
• Multitask effectively while maintaining a high level of service
• Maintain a professional, positive demeanor—even during busy periods
• Work collaboratively with the salon team to deliver an exceptional guest experience

Benefits

• Competitive pay with an easily achievable bonus opportunity
• Free monthly Drybar services
• Discounts on all retail products
• Ongoing training and development
• An energetic, team-oriented environment
• The opportunity to be part of a fun and beauty-focused brand

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED