Front Desk Associate

Boyne Resorts•Big Sky Meadow Village, MT

42d•Onsite

About The Position

As a Front Desk Associate, you’re one of the first team members guests will meet—and one of the most impactful on their experience. You’ll help set the tone for memorable stays at Big Sky Resort by providing professional, friendly, and responsive service from check-in through departure. This is a dynamic role that requires strong communication skills, problem-solving, and collaboration with departments across the resort to ensure each guest feels truly taken care of. The front desks accepting applications are the Summit Hotel, Village Center, Whitewater Inn and Huntley/Shoshone at Big Sky. For more information about our lodging locations check out the link here.

Requirements

High School Diploma or equivalent
Positive attitude and genuine interest in learning
Comfortable using computers and proficient in Microsoft Office Suite
Ability to lift, push or pull at least 35 pounds
Must be able to work on your feet for at least 8 hours
Must be able to climb stairs multiple times per shift

Nice To Haves

Previous hospitality or customer service experience is preferred

Responsibilities

Greet guests with warmth, professionalism, and a can-do attitude
Assist with check-in and check-out procedures, providing clear directions and accurate billing information
Maintain discretion and care when handling guest information and financial transactions
Communicate professionally over the phone, via email, and in person
Stay calm and attentive under pressure, always aiming to exceed guest expectations
Solve guest issues efficiently and creatively, taking ownership of their experience
Contribute to a team culture rooted in positivity, productivity, and exceptional service
Collaborate with various departments to fulfill guest requests and coordinate solutions
Uphold all Big Sky Resort and Boyne USA policies and procedures