Front Desk Associate

Bottom Line•Boston, MA

36d•Onsite

About The Position

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students of color from under-resourced communities as they get into college, graduate, and go far in life. We achieve this mission by providing consistent support throughout their college years, empowering them to stay on track, graduate, and achieve their goals. Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates. When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our fields, we are driven by our mission and extremely proud of the work we do.

Requirements

At least 1 year of relevant work experience
Work authorization
Knowledge of the Microsoft 365 suite of products, particularly Word, Excel, and Teams
Ability to work both autonomously and collaboratively
Customer service orientation and approach, both in working with our students and staff
Strong attention to detail
Ability to manage competing priorities and timelines
Demonstrated commitment to Bottom Line’s mission, vision, and core values
Demonstrated proficiency and/or growth potential in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning

Nice To Haves

Fluency in language other than English a plus
Associate’s or Bachelor’s degree, or progress toward a degree

Responsibilities

Deliver best-in-class support to all members of the Bottom Line community by answering questions and phone calls; direct inquiries to the appropriate parties and/or take detailed messages
Manage visitor access to the office through buzzer system, ensuring sign-in protocol is followed; have knowledge of visitors at all times
In partnership with the Director of Workplace Experience, maintain a welcoming environment as the primary front-desk staff person; this includes collaborating to ensure that students, staff, and office visitors alike feel empowered to utilize resources as appropriate
Accept and distribute package deliveries
Provide logistical support for office-wide activities, including set-up and breakdown of on-site events or catering
Send daily reminder texts and as-needed event communications to students through SendHub, an SMS messaging platform
Support in ensuring that office signage is up-to-date
Execute other administrative tasks as needed
Collaborate with Program, Recruitment, Development, and Leadership Teams to successfully support projects as assigned
Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community