Part Time Front Desk Associate (Weekend Swing Shift)
About The Position
Action Property Management, a leader in HOA management for four decades, is seeking a Part Time Front Desk Associate for a weekend swing shift. This role is crucial in representing the company and the Association by delivering exceptional 5-star customer service, maintaining the appearance of the front desk area and lobby, monitoring lobby activity, and providing concierge services. The ideal candidate will have a polished and professional demeanor, a proactive customer service approach, and a strong understanding of the association's governing documents. This is an opportunity to join a values-driven company that is committed to team work, excellence, and employee growth.
Requirements
- Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
- Minimum of a High School Diploma or equivalent.
- At least 6 months of customer service experience.
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Nice To Haves
- Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
Responsibilities
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls. Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
Benefits
- Comprehensive health benefits and paid time off package for qualifying employees
- Exclusive employee discounts through ADP Marketplace
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
- Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
