Front Desk Associate - Matthews

Pet Paradise•Matthews, NC

5d•Onsite

About The Position

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Matthews resort as a Front Desk Associate. This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing. The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! We offer career development with our Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast. Or you can expand your skills in pet care in other company-paid training programs. As a team member, you are eligible to apply for our Grooming Academy to become a groomer, or canine training roles as we expand this service across our many locations. If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. Working with pets is not always easy, but we love what we do, and we care about giving you the tools to grow and succeed.

Requirements

One to two years in a customer service role (Customer Service, Call Center, Receptionist)
Detailed, but can work with a sense of urgency while providing exceptional customer service
Cheerful, friendly, and a positive team-oriented attitude
Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
Enjoys problem solving in order to provide our guests and customers with a premier experience
This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times

Responsibilities

Ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing
Organizing and processing check-ins and check-outs
Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner
Completing cashier and point of sale operations
Communicating and following through with pet parent and resort leadership requests
Maintaining cleanliness of the entranceway and lobby, including the restrooms
Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.
Responsible for taking off and putting on harnesses at check in and check out
Making sure suites are set up for each pet
Familiar with different types of harnesses