Front Desk Associate - Full-Time Floater

The Marcus Corporation • Coralville, IA

3d • Onsite

About The Position

The Hyatt Regency Coralville Hotel & Conference Center is seeking a friendly, service-oriented Front Desk Associate (Floater) to join their team. This role is perfect for someone who enjoys variety and thrives in a fast-paced environment, supporting both first and second shift operations. Front Desk Associates are the face of the hotel—welcoming guests, solving problems, and ensuring every stay begins and ends with exceptional service. If you enjoy helping people, thrive in a fast-paced environment, and bring a positive, “can-do” attitude, we would love to meet you.

Requirements

• Strong customer service and communication skills
• A friendly, positive, and professional demeanor
• The ability to remain calm and solution-focused during busy or challenging situations
• Strong attention to detail and organization
• Basic computer skills and ability to learn hotel systems
• Ability to stand and move throughout the front office during the shift
• High school diploma or equivalent

Nice To Haves

• Previous hospitality, retail, or customer service experience is helpful but not required

Responsibilities

• Warmly greet and welcome guests upon arrival
• Check guests in and out of the hotel efficiently and accurately
• Answer guest questions about hotel amenities, local attractions, and services
• Handle guest requests or concerns with patience, professionalism, and care
• Input and retrieve information from hotel computer systems
• Assign rooms based on guest preferences and availability
• Answer phones and respond to guest inquiries in a professional manner
• Maintain accurate cash handling and house bank responsibilities
• Assist with luggage storage when needed
• Communicate guest needs to other departments to ensure seamless service
• Maintain cleanliness and organization of the front desk area
• Support the team and assist with other duties as assigned

Benefits

• Competitive pay based on experience
• Matching 401(k) and profit-sharing
• Health benefits available after 30 days for full-time associates
• Free and discounted meals & Starbucks
• Free Marcus Theatre movie tickets
• Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED