Part-Time Front Desk Associate - Leslieville

Myo • Toronto, ON

60d • CA$19 - CA$22 • Onsite

About The Position

Myo is seeking a part-time Front Desk Associate (FDA) for its Leslieville location. The FDA is responsible for providing exceptional service and hospitality, managing all front desk operational tasks, and supporting the clinic's team of clinicians. The role requires availability for 2-3 shifts per week. Myo is a modern physical therapy clinic focused on proactive injury prevention and pain reduction through expert 1:1 care.

Requirements

• 1+ years of experience working in a customer service and/or hospitality role.
• Must be able to work a minimum of 2 shifts per week.
• Deeply care about ensuring positive client interactions and experiences.
• Proud of the team and workspace, exemplified through a well maintained, presentable clinic.
• Pay attention to every detail - small or big.
• Passionate about the work Myo does, the services offered and can clearly communicate the long term value to clients.
• Perform job duties with consideration and care for business driving booking strategies.
• Thrive in a fast paced environment.
• Innately curious, always seeking to solve problems, answer questions and better work product.
• Show up as your authentic self day in and day out, making your voice heard.
• Prioritize own physical and mental health to show up as best version in the workplace.

Responsibilities

• Provide all clients exceptional service and hospitality in line with Myo standards.
• Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication.
• Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management.
• Ensure all claims, invoices, transactions are submitted and filed accurately.
• Maintain clean, consistent client notes for seamless service to each client.
• Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks.
• Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned.
• Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next.
• Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant.

Benefits

• 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
• Group RRSP with Profit-Sharing Employer Match
• Discounted Pet Insurance through SPOT
• Complimentary paid staff treatment sessions
• Bonus payout for referral of new team members
• Employer-paid Mental Health Support through Homewood

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed