Front Desk Associate (Part-Time)

Pretend City Children's Museum•Irvine, CA

49d•Onsite

About The Position

In line with our goals and mission, we are currently seeking a dynamic and customer-focused Front Desk Associate who is responsible for greeting, engaging, and providing a memorable experience to museum visitors. The Front Desk Associate will assist with sales transactions and sharing information about the museum resources and events.

Requirements

Bachelor’s Degree, High school diploma or equivalent education or experience
Minimum one year’s experience in Customer Service or Customer Relations field, preferably in a children’s museum environment
Minimum one years’ experience cash-handling and sales transaction experience
Familiarity with data entry processes and attention to detail is essential
Excellent interpersonal and customer service skills
Proven ability to build rapport and relationships at all levels, including families with young children
Proficient with computer programs including Microsoft Office or related software
Proficient with POS transaction/admissions software, preferably ACME and/or Altru
Strong basic math skills
Strong ability to work under pressure in a high-paced, noisy environment
Ability to understand and follow written and verbal instructions
Ability to maintain confidentiality
Demonstrates an ability to take initiative and support teamwork
Strong ability to maintain positivity and adjust to change
Demonstrated ability to learn quickly and provide creative solutions

Nice To Haves

Fluency in one or more languages, in addition to English, is preferred

Responsibilities

Provides information about museum services, programs, and amenities to enhance the guest experience while maintaining a welcoming environment
Responds to guest concerns and questions with empathy, and uses customer service skills to find solutions as appropriate; escalates situations to management as needed
Maintains a thorough knowledge of all front desk processes and ticketing systems, including performing minor troubleshooting when required
Accurately facilitates daily sales transactions including admissions, memberships, field trips, birthdays, and special program events using the POS system
Completes daily register functions including closing and balancing drawers, and gathering necessary sales documentation for secure handling
Assists Supports donation appeals and seasonal promotions as part of the admissions process
In the collection of marketing and reporting data including demographic information and guest feedback
Assists phone calls with excellent phone etiquette, addressing guest needs effectively
Communicates policy updates and museum programs to guests as appropriate
Performs other duties reasonably related to the position