Front Desk Associate (Bilingual required)

Alcoholics Anonymous World Services, Inc.•New York, NY

just now•Onsite

About The Position

Founded in 1935, Alcoholics Anonymous World Services (AAWS) is a 501(c)3 non-profit organization and an international fellowship of people who have had a drinking problem. The Alcoholics Anonymous fellowship is nonprofessional, self-supporting, multiracial, apolitical, and available almost everywhere. The General Service Office (GSO) in the Morningside Heights neighborhood of New York City employs approximately 97 people (both alcoholic and non-alcoholic) and serves over 1.3 million members in the U.S. and Canada. Our mission at the GSO is to support carrying the message of Alcoholics Anonymous to the still-suffering alcoholic by providing services to A.A. members, groups, and others; publishing and distributing A.A. literature, preserving A.A. history, and sharing A.A.’s collective experience. Not only is our team incredibly mission-driven, but also tremendously supportive of each other as both colleagues and individuals. The Front Desk Associate is the first point of contact for all visitors and all calls coming into the General Service Office of Alcoholics Anonymous. They are responsible for providing exceptional customer service and promoting a positive atmosphere in the General Service Office as they manage front desk operations and ensure calls, visitors, and correspondence get properly directed. The person in this role must possess a warm, welcoming, and positive attitude as an ambassador for GSO, demonstrate patience and good listening skills, and be dependable and reliable. This is a great opportunity for someone who is bilingual English/Spanish with customer service and/or hospitality experience to be an important part of a mission-driven organization.

Requirements

Excellent ability to communicate in English and Spanish is required.
Exceptional verbal communication and listening skills.
Outstanding customer service, communication, interpersonal and organizational skills.
Proficiency in Microsoft Word, Excel and Outlook.
Ability to work independently and under pressure.
Ability to multi-task and manage competing priorities.
Excellent time management skills.
Associate degree or relevant studies or relevant practical experience.
2 to 5 years prior experience in reception, hospitality, or front desk management required.
Bilingual English/Spanish is required.

Nice To Haves

Ability to communicate in French is a plus.
Knowledge of NetSuite preferred.

Responsibilities

Warmly greets all callers and visitors to the GSO providing them with guidance and general information.
Provides excellent hospitality to all visitors, letting them know how long the wait might be if they are waiting for someone, providing a name tag, and seeking out other ways to improve their experience.
Manages heavy call volume with patience and helpfulness providing information and referring calls to the appropriate department.
Manages daily call logs and reports monthly totals to the department manager.
Upkeeps the GSO lobby neat and clean with supplies stocked.
Monitors women’s restroom supplies and refills when needed, keep stock at front desk and alert Facilities Manager when running low.
Assists the Member Services team with processing literature orders and credit card contribution, and entering and updating group records as needed.

Benefits

Outstanding health benefits including majority employer paid medical, dental and vision.
Employer-funded health reimbursement account.
Long- and short-term disability and life insurance is provided at no cost to our employees.
Generous paid time off including 3 weeks of vacation to start, 10 sick days, personal days, and paid holidays.
A 403(b) plan with up to 7.5% employer contribution (after 12 months of employment).
Tuition reimbursement program (after 12 months of employment).
Salary continuation program (after 12 months of employment).

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