Front Desk Associate
About The Position
LTD Hospitality Group has an immediate opening for a Front Desk Associate to join their team. The ideal candidate has strong attention to detail, excellent recall and follow up, and is able to multitask while maintaining a smile. This position is responsible for assisting guests efficiently, courteously, and professionally in all Front Desk related functions and maintaining the company's high standard of service and hospitality. The role involves handling guest check-ins and check-outs, managing reservations, processing payments, and providing information about hotel services. A thorough knowledge of hotel property, services, rates, and loyalty programs is expected. LTD Hospitality Group has over 30 years of experience in hotel development and management, managing top-performing brands. They focus on people, relationships, and opportunities, and are committed to investing in their associates through training and career advancement.
Requirements
- Has a sincere desire to exceed guest expectations
- Exceptional oral and written communication skills
- Must be dependable
- Computer proficiency
- Minimum of a high school diploma or equivalent
- Able to work weekends and holidays
Nice To Haves
- Strong attention to detail
- Excellent recall and follow up
- Able to multitask while maintaining a smile
- Positive, problem-solving attitude
- Constant pursuit to be better
Responsibilities
- Assisting guests efficiently, courteously, and professionally in all Front Desk related functions.
- Maintaining the company's high standard of service and hospitality.
- Providing the highest quality of service to the customer at all times.
- Greeting and registering guests and providing room assignments, accommodating special requests whenever possible.
- Assisting in pre-registration and blocking of registrations.
- Handling reservations and cancellations.
- Checking guests in and out efficiently, in a friendly and professional manner.
- Ensuring that all cash, check and miscellaneous departments are in balance at the end of each shift.
- Utilizing proper cash handling procedures in accordance with company policies.
- Keeping Housekeeping informed of any special requests, late checkouts, and special need areas in the hotel.
- Receiving and transmitting mail, phone, and written messages for guests.
- Answering inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions.
- Posting room charges, food & beverage charges, phone charges, and computing guest bills using PMS.
- Collecting payment and making change for hotel guests following all cash handling procedures.
- Keeping the Front Desk area neat, clean, and free of safety hazards.
- Maintaining knowledge of hotel property, staff, services, room locations, rates, discounts, and credit policies.
- Being knowledgeable of Brand loyalty programs, their benefits, and current promotions.
- Practicing proper telephone etiquette.
- Developing a thorough knowledge of Emergency procedures.
- Performing other duties as assigned by the supervisor.
Benefits
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- Dental insurance
- Medical
- 401 (k) with company match
- Voluntary Short Term Life & Accidental Death Insurance
- Hotel Discounts
- Training and Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
