Front Desk Associate
About The Position
Be the face of our hotel - warmly greet and assist arriving guests. Uphold Marriott's hospitality standards and contribute to a welcoming atmosphere. Provide personalized service that reflects member status. Recognize and acknowledge Marriott Bonvoy Elite Members, ensuring elite benefits are delivered accurately and warmly. Handle check-ins, check outs, and room assignments efficiently and accurately. Books guest reservations. Handles confidential information, including guest records, with a high degree of integrity. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Collaborate across departments to deliver seamless service. Answers and routes call as appropriate; takes guest messages with accuracy.
Requirements
- High school diploma; or 1-3 months related experience; or equivalent combination of education and experience
- Good understanding of procedures and practices in the hospitality industry
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- The ability to provide exceptional customer service
- Good leadership and training abilities
Responsibilities
- Be the face of our hotel - warmly greet and assist arriving guests
- Uphold Marriott's hospitality standards and contribute to a welcoming atmosphere
- Provide personalized service that reflects member status
- Recognize and acknowledge Marriott Bonvoy Elite Members, ensuring elite benefits are delivered accurately and warmly
- Handle check-ins, check outs, and room assignments efficiently and accurately
- Books guest reservations
- Handles confidential information, including guest records, with a high degree of integrity
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests
- Collaborate across departments to deliver seamless service
- Answers and routes call as appropriate; takes guest messages with accuracy
Benefits
- Competitive hourly pay
- Staff incentives
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Pet insurance
- Other supplemental benefits
- Paid time off for Full and Part time associates
- Travel discounts at hotel & restaurant partners and franchises around the world
- Free full day ski rentals
- On-demand pay opportunities for instant pay between paychecks
- Leadership development program and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
