Front Desk Associate

CLUB4 FITNESS • McKinney, TX

3d • Onsite

About The Position

The Front Desk Associate will be responsible for providing superior customer service to current CLUB4 Fitness members and prospective members. This role involves handling all front desk activities, including greeting members and guests, answering phones, checking members into the system, assisting with new membership sign-ups, conducting club tours, updating member account information, and responding to member questions and concerns. The associate will also assist in maintaining the neatness and cleanliness of the Club by completing daily cleaning assignments.

Requirements

• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is an absolute must!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Nice To Haves

• Customer service background preferred.
• CPR / AED certification preferred.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with the new membership signing-up process.
• Take prospective members on tours of the Club facility.
• Update member account information, as needed.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• Assist in maintaining the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees