Front Desk Associate
About The Position
The Front Desk Associate at St. Charles Embassy Suites is responsible for overseeing daily front desk operations, serving as a primary point of contact and problem solver for guests and fellow team members. Key duties include accurately and warmly handling guest check-ins and check-outs, providing support and training to new front desk staff, and resolving guest issues promptly and professionally. The role also involves managing daily administrative tasks such as distributing event sheets, assisting with business center operations, and ensuring the lobby remains guest-ready. Atrium Hospitality emphasizes a culture built on Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork, offering significant opportunities for career growth, comprehensive health coverage, a 401(k) plan with company match, paid time off, and various perks including tuition reimbursement and wellness programs.
Requirements
- Customer service experience
- High school diploma or equivalent
- Tech savvy enough to use hotel systems with confidence
- Able to lift 50 lbs and stay on your feet
Nice To Haves
- Experience in hospitality or leadership (preferred)
Responsibilities
- Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
- Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
- Support and train new front desk team members—you’re the friendly coach they’ll thank later.
- Resolve guest issues quickly and professionally (bonus points if they leave smiling).
- Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.
Benefits
- Career Growth & Learning – 40% of our management hires are internal promotions!
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
