Front Desk Associate - Ballantyne

Pet Paradise•Indian Land, SC

1d•Onsite

About The Position

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Ballantyne resort as a Front Desk Associate. This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing. The role involves organizing and processing check-ins and check-outs, walking four-legged friends for drop off and pickup, coordinating suite placement, answering phone calls, responding to voicemails and emails, completing cashier and point of sale operations, communicating with pet parents and resort leadership, maintaining cleanliness of the entranceway and lobby, supporting the cat room, acting as a liaison to the veterinary service team, and taking off and putting on harnesses at check-in and check-out. Making sure suites are set up for each pet and being familiar with different types of harnesses are also key responsibilities.

Requirements

One to two years in a customer service role (Customer Service, Call Center, Receptionist)
Detailed, but can work with a sense of urgency while providing exceptional customer service
Cheerful, friendly, and a positive team-oriented attitude
Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
Enjoys problem solving in order to provide our guests and customers with a premier experience
This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times

Responsibilities

Ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing
Organizing and processing check-ins and check-outs
Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner
Completing cashier and point of sale operations
Communicating and following through with pet parent and resort leadership requests
Maintaining cleanliness of the entranceway and lobby, including the restrooms
Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.
Responsible for taking off and putting on harnesses at check in and check out
Making sure suites are set up for each pet
Familiar with different types of harnesses

Benefits

Opportunity for ADVANCEMENT!
Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
Complimentary Pet Day Camp – Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off (both full-time and part-time status)
401(k) Savings Plan with Company Match
Health, Dental and Vision Insurance (full-time status)
Employee Assistance Program (EAP) with added mental health benefit, available to all employees