Front Desk Associate

Vitreo Retinal Associates (VRA)•Gainesville, FL

9d•Onsite

About The Position

At Vitreo Retinal Associates, we’re more than a leading retina specialty practice—we’re a team dedicated to preserving and restoring vision for our patients. Specializing in advanced care for retinal conditions like macular degeneration, diabetic retinopathy, and retinal detachment, we combine cutting-edge technology with compassionate, personalized treatment. Our culture is built on collaboration, innovation, and continuous learning. We value every team member’s contribution and provide opportunities for professional growth in a supportive environment. The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Requirements

High School Diploma or the equivalent years related experience required
Nextech/ICP experience strongly preferred
Minimum of 1-year medical office experience strongly preferred
Strong reliability with good attendance and punctuality.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
Strong interpersonal and communication skills
Attention to detail for accurate data entry and insurance verification; strong organizational skills
Basic understanding of healthcare insurance payors and programs
Ability to multitask in a fast-paced environment
Familiarity with healthcare regulations (HIPAA, privacy laws)
Basic math and cash handling
Excellent customer service skills

Nice To Haves

Understanding of medical terminology

Responsibilities

Greets patients warmly and verify appointment details.
Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
Books, confirms, and reschedules appointments
Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
Explains billing procedures
Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
Completes medical records requests that come directly from the patient
Completes assigned tasks as related to the appointment rescheduling queue timely
Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
Answers phones and responds to inquiries
Relays messages between patients and clinical staff
Maintains protected health information in accordance with HIPPA/PHI guidelines
Handles paperwork such as consent forms and HIPAA compliance
Interacts with all internal and external customers in a caring and respectful manner.
Accepts deliveries of packages, mail, and other supplies from outside vendors.
Maintains a clean, organized, and welcoming reception area for all patients and visitors
Provides clear information about services, wait time, and policies
Addresses patient concerns professionally and respectfully.
Photocopies and faxes records and forms according to established policies and procedures.
Maintains patient confidentiality.
Participates in orientation/instruction of new administrative personnel as requested by management.
Contributes to the team effort by completing additional tasks/projects as directed.
Attends daily huddle and regularly scheduled team meetings
Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.