Front Desk Associate

OTO Development•South San Francisco, CA

14d•Onsite

About The Position

We are pleased to announce a wonderful opportunity for a Front Desk Associate. This position involves assisting guests with check-in and check-out procedures, managing reservations, handling financial transactions, and ensuring a positive guest experience. The role requires working proficiently with the hotel's electronic reservation system and other computer programs. A key aspect of the job is anticipating guest needs and collaborating with team members to create a hospitable and customer-focused environment.

Requirements

You love working with people and will go above and beyond for each guests’ needs
You work well with others and enjoying working and being part of a team
You have excellent oral, written, and interpersonal communication skills
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Responsibilities

Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
Anticipate guests’ needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests