Front Desk Associate

TEKsystems•East Lansing, MI

2d•Onsite

About The Position

Join our HR Customer Service team as the first point of contact for employees and visitors! In this dynamic role, you’ll create a welcoming experience at the front desk, respond to inquiries via phone and email, and use HR systems to provide accurate, confidential support. You’ll play a key part in resolving questions, routing complex issues, and assisting with new hire orientation – all while ensuring exceptional service and professionalism. If you thrive in a fast paced environment, enjoy helping others, and have a knack for organization and problem-solving, we’d love to have you on our team.

Requirements

Exceptional service and professionalism
Ability to thrive in a fast-paced environment
Enjoy helping others
Knack for organization and problem-solving
Active listening
Courteous and professional verbal communication
Confidentiality
Sound judgment
Accuracy, professionalism, and attention to detail in email responses
Ability to analyze requests and triage inquiries appropriately
Ability to document all customer interactions
Ability to stay current on HR policies and internal functions
Ability to effectively manage workload and priorities to meet service levels

Responsibilities

Manage front desk responsibilities including greeting and assisting visitors promptly and professionally, receiving forms and deliveries, accepting payments, and ensuring a welcoming, service-oriented environment.
Provide in-person support using active listening, courteous and professional verbal communication, confidentiality, and sound judgment.
Utilize HR systems and university resources to resolve or appropriately route inquiries.
Respond to customer inquiries via email with accuracy, professionalism, and attention to detail.
Analyze requests, triage inquiries appropriately, and use HR systems and university resources to resolve or escalate cases.
Document all customer interactions to support service continuity and reporting.
Generate employment verification salary keys and assist with VOE (Verification of Employment) requests using The Work Number.
Research and route moderately complex HR issues through systems such as EBS, SAP, PageUp, Equifax, and The Work Number.
Collaborate with the HR Customer Service Experience Manager to support service quality improvement initiatives.
Stay current on MSU HR policies and internal functions to provide accurate and complete service while effectively managing workload and priorities to meet service levels and maintain confidentiality.
Deliver timely and professional customer service through multiple systems.
Handle inbound calls and callback requests, accurately document interactions, protect confidential information, and apply sound judgment.
Utilize systems such as EBS, SAP, PageUp, Equifax, and the Work Number to address or escalate inquiries as necessary.