Front Desk Associate- OVERNIGHT

KW Property Management Careers•Hollywood, FL

6d•Onsite

About The Position

The Front Desk Associate is responsible for greeting guests, maintaining security, coordinating with administrative staff, handling phone calls, reporting violations and incidents, managing key control, and responding to emergencies. This role requires excellent customer service, organizational, interpersonal, and communication skills. The position involves monitoring premises, updating resident information, and documenting daily activities and any irregularities.

Requirements

High school diploma or GED
Must be familiar with using computer software to perform various tasks
Must demonstrate organizational skills
Excellent interpersonal skills
Strong communication skills
Minimum six months related experience and/or training
Ability to detect auditory and/or visual emergency alarms.

Nice To Haves

Some college preferred
Bi-lingual English/Spanish may be required at some locations
Previous work experience in the hospitality industry highly preferred

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
Report any violations of the Rules and Regulations that are noticed at any time.
Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
Be familiar with the fire alarm system operations and report all incidents to management.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.