Front Desk (Overnight)
About The Position
FLATS is seeking a dependable and customer-focused Front Desk Associate to provide overnight front desk coverage and help maintain a safe, secure, and welcoming environment for residents and guests. This position serves as the primary point of contact during overnight hours and is responsible for monitoring building access, conducting routine property patrols, responding to resident needs, documenting incidents, and supporting emergency response procedures when necessary. The ideal candidate is professional, observant, calm under pressure, and able to work independently while delivering outstanding customer service.
Requirements
- Previous customer service experience required.
- Excellent verbal and written communication skills.
- Professional appearance and demeanor.
- Strong observation skills with excellent attention to detail.
- Ability to remain calm and make sound decisions during emergencies.
- Strong conflict resolution and de-escalation skills.
- Ability to work independently with minimal supervision.
- Reliable, punctual, and dependable.
- Basic computer, email, and incident reporting skills.
- Ability to maintain confidentiality regarding residents and property operations.
Nice To Haves
- Front desk, concierge, hospitality, residential, hotel, or security experience preferred.
- Knowledge of basic building security procedures and emergency response protocols is preferred.
Responsibilities
- Monitor the lobby, entrances, and common areas throughout the overnight shift.
- Ensure only authorized residents and approved guests enter the building.
- Verify guest access and enforce all building visitor policies.
- Conduct routine patrols of the property, including common areas and amenities.
- Monitor security cameras and report suspicious or unusual activity.
- Respond appropriately to emergencies and contact emergency services when necessary.
- Complete accurate overnight shift logs documenting incidents, maintenance concerns, disturbances, and unusual activity.
- Report emergencies, safety concerns, maintenance issues, and policy violations to the Property Manager and maintenance team.
- Assist residents with questions, directions, and general building information.
- Receive emergency maintenance requests and notify the on-call maintenance technician when appropriate.
- Ensure lobby doors and building entrances remain secure throughout the shift.
- Monitor package room activity and report any concerns.
- Maintain a professional, welcoming, and secure environment for residents and visitors at all times.
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
