Front Desk Associate - Part-Time

Pratum Companies•Baltimore, MD

4d•Onsite

About The Position

This is a part-time role focusing on general front desk duties within a property management setting. The associate will be the initial point of contact, handling phones, emails, scheduling appointments, and providing administrative support to the property management team. Key responsibilities include managing resident applications, handling maintenance tickets, maintaining security, and assisting with various community projects.

Requirements

Detail and customer service oriented
Energy, great customer service skills, and professionalism
Ability to multitask and use a multi-line telephone system
Excellent interpersonal skills in person and by phone and email, with high professionalism
Demonstrable passion for high quality results and a can-do attitude
Computer skills (microsoft)
Excellent planning & Organizational skills
Great communication-verbal and written skills
Must be able to multitask and use a multiline telephone system
Excellent interpersonal skills in person and by phone and email, with high professionalism
Demonstrable passion for high quality results and a can-do attitude
Must be able to work a flexible schedule, including weekends

Nice To Haves

Bilingual in Spanish

Responsibilities

Answer the phone and accurately transfer calls or take detailed messages
Perform all levels of customer service with owners, guests and vendors including prospective resident needs, basic resident questions/concerns, parking information and community policies
Ensuring the lobby area, front entrance, entryway and other common areas are clean and organized at all times
Ability to address upset or distraught customers and determine their specific needs in order to communicate an effective solution or seek the appropriate team member for assistance
Administrative office functions as determined by the company, including, but not limited to, identifying office supply needs and purchasing, office cleanliness, making copies, etc
Ensure proper distribution of resident notices
Accept and enter maintenance service requests from residents and employees, provide status updates and follow up with appropriate team members for assistance
Other duties as assigned