FULL-TIME FRONT DESK ASSOCIATE

Fine Hospitality Group LLC • The Colony, TX

4d

About The Position

FRONT DESK AGENT – JOB DESCRIPTION

REPORTING STRUCTURE

Reports to: Front Office Manager and General Manager

Requirements

• High school diploma or equivalent required.
• Ability to speak and communicate fluently in English.
• Ability to stand for extended periods of time behind the front desk and in front office areas.
• Ability to lift and carry items weighing up to 50 pounds.
• Comfortable handling various objects, hotel products, and computer equipment.
• Must be flexible and willing to work weekends, holidays, and varying shifts as needed.

Nice To Haves

• Strong communication and interpersonal skills
• Friendly and approachable personality
• Ability to work well as part of a team-oriented environment
• Attentive and active listener
• Professional appearance and grooming
• Ability to give praise openly and provide feedback constructively

Responsibilities

• Provide prompt, friendly, courteous, and professional guest service at all times.
• Perform guest check-in and check-out procedures efficiently and professionally.
• Serve as Manager on Duty (MOD) when scheduled.
• Register arriving guests, issue room keys, and provide information regarding hotel services, room locations, and local attractions.
• Answer telephone calls in a prompt, courteous, and professional manner.
• Promote and upsell room types and hotel services when possible to maximize hotel revenue.
• Maintain proficiency in the Property Management System (PMS).
• Complete all required brand training and maintain familiarity with brand standards and requirements through the Brand Portal.
• Maintain a strong understanding of hotel operating procedures and policies.
• Accurately process cash, credit card transactions, and other forms of payment according to established procedures.
• Perform administrative tasks such as data entry, reporting, document scanning, and record maintenance.
• Address guest complaints and requests professionally and take appropriate service recovery actions to ensure guest satisfaction.
• Assist with additional duties as assigned, including: Guest room tours Special guest request Lobby cleaning and organization Preparing reports and documentation
• Record and document all relevant events and incidents in the communication log.
• Ensure the lobby and public areas, including the breakfast area, are clean, organized, and presentable.
• Follow procedures that protect the safety, security, and privacy of guests and employees.
• Operate all front desk equipment efficiently, including credit card machines, copiers, and fax machines.
• Maintain complete knowledge of room types, rate plans, and hotel offerings.
• Understand and follow the hotel’s franchise policies regarding guaranteed reservations and no-shows.
• Process reservation modifications and cancellations accurately.
• Promote a positive environment by being courteous, friendly, and helpful to guests, managers, and colleagues.
• Encourage teamwork and quality service through clear communication and coordination with other departments.
• Maintain schedule flexibility and be willing to work any assigned shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees