Overnight Front Desk Associate - West Ocean (32-hours)

Action Property Management•Long Beach, CA

39d•Onsite

About The Position

Action is seeking a part-time Front Desk Associate to join our West Ocean team in Long Beach. This role involves representing Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. The associate will maintain the appearance of the front desk area, lobby, and main elevators, monitor lobby activity and maintain access control, provide concierge services, and complete a Daily Activity Report. Responsibilities also include answering and directing incoming phone calls, receiving and distributing resident parcels, and addressing resident and guest concerns and questions. A strong understanding of the association's governing documents is also required.

Requirements

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
At least 1 year of customer service experience.
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach

Nice To Haves

Hospitality, luxury retail, or fine dining experience is preferred.
Hospitality Management college students or recent graduates are highly desired.

Responsibilities

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
Maintain the appearance of the front desk area, lobby, and main elevators.
Monitor lobby activity and maintain access control.
Provide concierge services.
Complete Daily Activity Report
Answer and direct incoming phone calls.
Receive and distribute resident parcels.
Address resident and guest concerns and questions.
Demonstrate a strong understanding of the association's governing documents.