Front Desk Associate

Golden Gate Regional Center•San Francisco, CA

52d•Onsite

About The Position

GGRC is looking to hire a Front Desk Associate to be the first point of contact for visitors and calls to our San Francisco headquarters. This position will greet, answer questions, and direct inquiries as needed while performing daily front desk tasks and responsibilities.

Requirements

High School Diploma or equivalent
3+ years in an office setting with front desk reception, office assistant, or customer service oriented duties
Technical Literacy
Communication and Interpersonal Skills with Active Listening
Professional Etiquette
Organized
Agile
Multitasking and Prioritization
Collaboration/Teamwork
Dependable
Technology proficient with Microsoft 365 programs
Strong communication skills, oral and written
Strong listening skills
Ability to respond empathetically and appropriately as needed
Ability to problem solve spontaneously
Ability to maintain a calm demeanor under stressful situations or conversations
Strong customer service skills
Professional demeanor

Nice To Haves

Familiarity with Zoom Phones a plus, but not required
Coursework in Office Administration or related areas
Experience in multi-cultural settings
Bilingual capacity, particularly English/Spanish or English/Cantonese

Responsibilities

Open or close the office/Front Desk for business hours.
Professionally answer, address, assist, and direct incoming phone calls, voice messages, or inquiries.
Courteously greet and assist incoming visitors.
Provide basic information regarding GGRC application processes.
Create and distribute SF Out-of-office/Officer of the Day notifications.
Track and Distribute SF Staff Parking Vouchers
Track and Distribute Temporary Badges
Review and forward incoming faxes from our general fax line.
Run visitor reports and assist building security desks with unexpected drop-in visitors.
Maintain and organize GGRC reception area/waiting room for cleanliness.
Receive or assist with incoming deliveries or packages and out-going delivery or package pick-up.
Provide front desk coverage for Board of Director meetings.
Serve as phone back-up to other GGRC office front desk staff.
Assist with SF Conference or Meeting Room reservations.
Assist with visitor registrations as needed.
Sort or process daily mail as needed.
Hold and distribute various department items for staff as directed.
Additional tasks and projects as assigned.