Front Desk Associate _ SpringHill Suites Bend (part time)

Level5 Hospitality•Bend, OR

3d•Onsite

About The Position

Welcome to Level5 Hospitality! We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience. Let’s Level Up! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for each and every guest.

Requirements

Proficient in Microsoft Office Suite or similar software
Level5 High Touch service
Food Safety Certification
Excellent communication and organizational skills
Flexibility with shifts and scheduling
Must be available weekends and/or holidays
Must have transportation to and from work
Must have stellar attendance and punctuality

Nice To Haves

Work experience as a Front Desk agent preferred

Responsibilities

Perform all check-in and check-out tasks
Operate the front desk according to standard operating procedures and with exceptional guest service
Know emergency procedures and how to respond
Complete daily reports, audit correspondence, as required by the shift
Receive and confirm credit cards for validity and acceptability
Welcome guest upon their arrival and assign rooms
Take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Manage online and phone reservations
Respond to Guest complaints in a timely and professional manner
Create incident reports for guest injuries/issues when required
Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
Performs other related duties as required or asked by Supervisor
Address visitor questions and requests promptly, courteously, and efficiently
Follow health and safety protocols to clean and sanitize service lines, beverage dispensers, and other equipment
Maintain adequate supplies of items such as clean glassware, dishes, or trays
Fill beverage and ice dispensers
Stock cabinets or serving areas with condiments and refill condiment containers
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Practice safe work habits and use required safety equipment
Performs other related duties as required