Front Desk Associate
About The Position
Riverbend Community Mental Health is seeking a friendly, dependable, and highly organized Front Desk Associate to serve as the welcoming presence of their office. This role is essential in creating a supportive environment for individuals and families. The Front Desk Associate is responsible for greeting clients and visitors, supporting daily office operations, coordinating administrative needs, and ensuring each interaction reflects Riverbend’s commitment to compassion, dignity, and person-centered care. The position requires attention to detail, professionalism, and the ability to connect with people, directly impacting the client experience. This is a 100% on-site position located in Concord, NH, and remote or hybrid scheduling is not available due to the client-facing nature and operational responsibilities.
Requirements
- High School Diploma or equivalent is required.
- Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail are required.
- A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,00/300,00 are essential.
Nice To Haves
- Two (2) years’ experience in an office environment is preferred.
- Experience with health insurance billing procedures preferred.
Responsibilities
- Greet clients and visitors with a smile, setting a positive and professional tone for their visit.
- Handle client check-ins/check-outs, schedule follow-up appointments, and manage the flow of the front office.
- Maintain accurate client records, verify and maintain information in the Medicaid system, and keep administrative systems running smoothly.
- Answer phones and coordinate closely with providers and clinical staff to ensure seamless care for every client.
Benefits
- Competitive wages are $16.30 - $21.15 hourly depending on level of education and experience.
- Choice of 3 Medical plans
- Prescriptions Benefits
- Health Reimbursement Account (HRA)
- Flex Spending Account (FSA)
- Doctor on Demand
- Harvard Pilgrim Well-Being Program Benefits
- Choice of 2 Dental plans
- Vision Plan
- Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
- Employee Assistance Program (EAP)
- Generous Paid Time Off (PTO) accrual and Extended Illness Leave
- 8 Paid Holidays
- 403(b) Retirement Plan with company match
- Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
- Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
